Online Booking Terms & Conditions
The confirmation e-mail sent on acceptance of an on-line 50% deposit order is acknowledgement of receipt of the deposit to secure the order only, and is not necessarily a confirmation of availability of the product.
The final 50% payment is due 7 days before the appearance date of the lookalike. However if the date of the appearance is less than 20 days from the booking date the full 100% fee is due.
As orders are requested for certain times of the year the band will be dispatched on the requested day of their appearance.
If for some reason the lookalike is unable to make the requested date due to illness or any other unforeseeable circumstances close to the appearance date. Fake Faces Ltd will replace the bands and inform the 'client' but if the 'client' is not happy to accept the replacement lookalike, they must not allow the replacement lookalike to perform. If the replacement lookalike is allowed to perform then the full remaining balance will be due.
We always send an e-mail to the e-mail address you submitted to inform you when your order has been secured..
Please ensure you enter a complete venue address, i.e. the address must include the street name & house number or unit number, town and / or city and FULL postcode - Any appearances from lookalikes that have not gone ahead because we do not have a complete address will not be subject to refund.
Fake Faces Ltd reserves the right to cancel orders if we have insufficient information to deliver the service you have ordered; or we do not deliver to your area or country; or if one or more of the lookalikes you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or if we have reason to believe that you will not comply with these conditions of use.
The Client may cancel the Service by giving the Company a minimum of 20 working days notice if it wishes to cancel the Service. If the Client does not give the minimum notice required unless agreed otherwise with the Company, the full fee shall be payable by the Client within 30 days of receipt of the company's invoice (including date changes).
The Client shall give the Company at least 20 working days notice if it wishes to change or modify the Service. The Company agrees to use its reasonable endeavors to change or modify the Service, as the Client requires. If it cannot do so, the Company will inform the Client within 10 working days of this decision and the Service shall remain the same. The Client shall stand additional costs.
The Client shall at its own expense obtain all consents, licences and similar permissions to enable the Artist to carry out the Service.
The Client warrants that the Venue in the Schedule will be safe and free from hazards for the Artist to perform the Service.
If you choose to pay via Credit / Debit Card, your payment card will be debited as soon as you press the "Authorise" button on the secure Credit Card payment window.
You can pay by MasterCard, Visa credit cards, American Express, as well as Switch / Maestro, Solo and Delta debit cards.
Order and credit card details are protected by SSL version 3, 128bit encryption.
Fake Faces Ltd makes every effort to deliver all items within the stated time. In the case of late delivery please contact us in writing by post, e-mail or fax.
Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
Copyright information: UK copyright laws protect all content on this site. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by Fake Faces Ltd. This site is provided as a shopping resource by Fake Faces Ltd.
The site is provided on an "as is" basis. Fake Faces Ltd makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Fake Faces Ltd will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time
These terms and conditions do not affect your statutory rights and are an abbreviation of the full client agreement you will receive on a booking. To receive a sample client agreement prior to booking please contact us and we will forward a copy to you.
COMPLAINTS: - To register a complaint, please contact Fake Faces Ltd using any of the methods listed on the 'Contact Us' page. Give details of your complaint including any relevant information such as dates, times etc.
We endeavour to respond to all complaints within seven working days.
Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable.
You will be kept informed of progress throughout the process.
Most complaints are resolved within 14 days.
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